As a trusted Watford florist, we take pride in delivering only the freshest flowers to homes and businesses throughout the area. We know how meaningful it is to receive flowers at their very best, so every bouquet is hand-arranged using quality blooms sourced daily.
Your satisfaction is our priority, which is why we offer a robust Fresh Flowers Guarantee for all local deliveries in Watford. Read on to learn more about our returns, refunds, and complaints policies.
If your order arrives damaged or fails to meet our freshness standards, please notify us within 24 hours of delivery. We request that you retain the original flowers and packaging so our team can investigate and resolve the issue quickly. You may also be asked to provide a clear photo of the damaged or wilted flowers for our records and quality review.
As a reputable Watford florist, we strive to rectify any concerns with professionalism and care, ensuring you feel confident in ordering from your local flower experts.
We are dedicated to delivering arrangements that remain fresh for a minimum of five days from the date of delivery, provided that care guidelines included with your bouquet are followed. Should your flowers not last as long as promised despite proper care, please contact us within this five-day window. We will gladly assess the issue and offer a suitable resolution.
This guarantee applies to all hand-tied bouquets and arrangements made by our Watford florists. Please note that certain delicate blooms may have a naturally shorter vase life, which will be communicated at the time of purchase.
Depending on the nature of your concern, we offer both refund and replacement options for qualifying claims. Once a complaint has been reviewed and validated, you may select from:
Our team will discuss available options with you and ensure any approved refunds are processed in a timely manner using your original payment method. For replacements, we often prioritise your order to arrive as soon as possible so you can enjoy your flowers as intended.
If you have a concern or wish to make a complaint about your flowers, please reach out to our team promptly. We encourage customers to contact us within 24 hours of delivery for flower quality issues, or as soon as possible for any other concerns. When you contact us, please provide your order details, a brief description of your concern, and (if possible) photos of the flowers or packaging.
Every complaint is reviewed individually by our experienced Watford florists. We aim to resolve most complaints within 48 hours, keeping you informed every step of the way. Your feedback helps us maintain our high standards and serve the local community even better.
As a florist based in Watford, we’re devoted to serving our neighbours with beautiful flowers and attentive service. Whether you’re gifting a loved one, brightening your business, or celebrating a special occasion, you can depend on our Fresh Flowers Guarantee and responsive customer care.
Thank you for choosing your local Watford florist for all your floral needs. We value your trust and look forward to delighting you with every bouquet.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
